Privacy Policy

1. Introduction

Norswix ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Policy applies to all information collected through our website, related services, and any communications between you and Norswix.

By accessing or using our website, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should discontinue use of our website and services.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website:

• Information you provide directly — such as your name, email address, and any details submitted through contact forms, inquiry forms, or account registration.
• Usage data — information automatically collected about how you interact with our website, including pages visited, time spent, referring URLs, and general navigation patterns.
• Device and technical data — such as browser type, operating system, IP address (which may be anonymised or truncated), and device identifiers.
• Cookies and similar technologies — as described in Section 5 below.

We do not knowingly collect sensitive personal information such as financial account numbers, government identification numbers, or health data through this website.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries and providing requested information about our services;
• Operating, maintaining, and improving our website and its functionality;
• Communicating updates, service notices, or administrative messages;
• Analysing usage trends to inform content and design decisions;
• Detecting, investigating, and preventing fraudulent or unauthorised activity;
• Complying with applicable legal obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our services, and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time by contacting us.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance user experience and gather analytics data. Cookies are small text files stored on your device that allow us to recognise repeat visits and understand aggregate usage patterns.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

6. How We Share Information

We do not sell personal information. We may share information in the following limited circumstances:

• Service providers — third parties who perform functions on our behalf, such as hosting, analytics, or communications, under confidentiality obligations;
• Legal compliance — where disclosure is required to comply with a legal obligation, court order, or governmental request;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality safeguards;
• With your consent — where you have explicitly agreed to a specific disclosure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymise it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal exceptions;
• Object to or restrict certain processing activities;
• Request portability of your information in a structured, commonly used format;
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond within a reasonable timeframe in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. International Data Transfers

If you access our website from outside the country in which our servers or service providers are located, your information may be transferred across international borders. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.